Area Rug Cleaning FAQ’s

Do you clean oriental/area rugs in the home?
No. For the best and safest cleaning all rugs are brought to our plant for cleaning.

How do you clean Oriental rugs in your plant?
We have many different ways to clean oriental rugs based upon their composition and condition. Most rugs go through a dry soil extraction process first to remove as much dirt and grit as possible. This is then followed by a light shampoo and a thorough rinsing process in our flat bed mermerized wash machine. Once clean, the rug goes into our state-of-the-art dry room where we can dry a while room full of rugs in 4-6 hours. From there, the rug is taken down and inspected, the fringes are hand cleaned and a fabric protection is applied.

How long does this process take?
If the rugs are only in for cleaning we have them for a week or less. If repairs are to be done, an additional week is required.

How must does it cost to clean my rug?
At this point, unless the rug is in front of us, we can only give you ballpark prices. Call one of our specialists at (800)499-9686 or email them at sales@hammondknoll.com and we can work with you to determine an approximate range of pricing to expect. We also offer a cash-and-carry discount, which means you can save 20% off cleaning when you drop the rugs off at our plant.

Do I bring the rugs to you or do you pick them up?
We offer free pick up and delivery on designated days. If you would like to save money, bring the rugs to us and save 20% off the cleaning price with our Cash & Carry discount.

Can you get the urine odor/stains out of my rug?
We are very successful in removing odors from your rug. However, some urine stains may be permanent.

My vacuum cleaner has chewed up my fringe. Can you repair/replace it?
Yes. We do stock several types of fringe that we can use on your rug. We can also remove fringe completely and finish the ends so that they look similar to the sides of the rug.

My rug is falling apart. Can you repair it?
In many cases, yes we can. Call one of our specialists at (800)499-9686 or email us at sales@hammondknoll.com for more information on what we can do to help repair the problem.

Do you sell rug pad? My rug keeps sliding around. What can I do?
We sell a variety of rug pads, each designed for specific situations. We can help you decide what kind of pad you need and custom cut it to fit your rug.

I am planning to store my rug for a few months. Is there anything special you do to prepare for storage?
Yes. We always do two things: we apply a wool treatment to protect the rug from carpet moths and we wrap the rug in paper so it can breathe while in storage.

I have a piece of carpet that needs to be bound. What do I need to do?
You can bring in the rug or have us pick it up. When you bring it in (or we pick it up) we will ask you the size and shape that you would like the rug cut to and have you pick out a color for binding. The cutting and binding process takes a week or less and we will call you when it is done.

I heard that you can sew on custom borders and make alterations to rugs. Is that true?
Yes. We can fabricate all types of custom rugs as well as make alterations to existing rugs. Almost anything is possible!