Do you clean oriental/area rugs in the home?
No. For the best and safest cleaning all area rugs are brought to our plant for cleaning.
How do you clean Oriental rugs in your plant?
We have many different ways to clean oriental rugs based upon their composition and condition. Most go through a dry soil extraction process first to remove as much dirt and grit as possible. This is then followed by a light shampoo and a thorough rinsing process in our flat bed mermerized wash machine. Those having fabric protection applied will have it done at this point in the process. Once clean, the rugs go into our state-of-the-art dry room where we can dry a whole room full of rugs in 4-6 hours. From there, they are taken down and inspected. After that, the fringe is examined and hand cleaned as necessary.
How long does this process take?
Typically, only one week or less for cleaning. If repairs or odor removal are to be done, an additional week is required.
How much does it cost to clean my rug?
At this point, unless the rug is in front of us, we can only give you ballpark prices. Call one of our specialists at (800)499-9686 or email them at sales@hammondknoll.com and we can work with you to determine an approximate range of pricing to expect. Be sure to ask us about our cash-and-carry discount.
Do I bring the rugs to you or do you pick them up?
As a courtesy to you, we offer free pick-up and delivery on designated days. We have a variety of different sized trucks that can accommodate all different sizes of rugs.
Can you get the urine odor/stains out of my rug?
We are very successful in removing odors from your rug. However, some urine stains may be permanent.
My vacuum cleaner has chewed up my fringe. Can you repair/replace it?
Yes. We do stock several types of fringe that we can use on your rug. We can also remove fringe completely and finish the ends so that they look similar to the sides of the rug.
My rug is falling apart. Can you repair it?
In many cases, yes we can. Call one of our specialists at (800)499-9686 or email us at sales@hammondknoll.com for more information on what we can do to help repair the problem.
Do you sell rug pads? My rug keeps sliding around. What can I do?
Yes, we sell a variety of rug pads, each designed for specific situations. We can help you decide what kind of pad you need and custom cut it to fit your rug. Ask about our 30 day, no risk guarantee.
I am planning to store my rug for a few months. Is there anything special you do to prepare for storage?
Yes. We always do two things: we apply a wool treatment to protect the rug from carpet moths and we wrap the rug in paper so it can breathe while in storage.
I have a piece of carpet that needs to be bound. What do I need to do?
You can bring in the rug or have us pick it up. When you bring it in (or we pick it up) we will ask you the size and shape that you would like the rug cut to. We offer a various finishing options such as serging, fringing, binding and wide binding. We also carry leather options. Come see us and we would be happy to show you what we have available. The cutting and binding process takes a week or less and we will call you when it is done.
I heard that you can sew on custom borders and make alterations to rugs. Is that true?
Yes. We can fabricate all types of custom rugs as well as make alterations to existing rugs. Almost anything is possible!
